PURE CRAFT CUSTOMER SUPPORT

SHIPPING INFORMATION.

Find information about order processing, available shipping options, delivery tracking, and subscription shipments.

01

SHIPPING RATES

Available shipping methods, charges, and any applicable promotional offers are displayed during checkout.

02

ORDER PROCESSING

Orders are prepared for shipment after processing. Processing times may vary depending on order volume and other circumstances.

03

DELIVERY ESTIMATES

Delivery times depend on the shipping method, destination, and carrier conditions. Review the available shipping information provided during checkout.

04

ORDER TRACKING

When tracking is available, tracking information will be included in your shipping confirmation email.

RECURRING DELIVERIES

SUBSCRIPTION SHIPPING.

Subscription delivery schedules and available shipping options depend on your selected subscription plan. Review your subscription details for information about upcoming orders and delivery preferences.

ADDITIONAL SHIPPING INFORMATION.

Where can I find my tracking information?

Check the shipping confirmation email associated with your order. If tracking information is available, it will be included there.

What should I do if my package is delayed?

Review your latest available carrier tracking information. If you need additional assistance, contact our customer support team with your order number.

What happens if my shipment arrives damaged?

Contact our customer support team with your order number and details about the issue. Include photographs of the packaging and affected items when possible.

Can I change my subscription delivery schedule?

Available changes depend on your subscription plan. Access your subscription management portal to review your options or contact our customer support team for assistance.

WE'RE HERE TO HELP

SHIPPING QUESTIONS?

Need assistance with a shipment or have a question about an existing order? Contact our customer support team.

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